Customer Support Specialist 📞

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Please note that we are looking for someone to join later in 2021, this is not for an immediate start. 

We are looking for an exceptional Customer Support Specialist to join our new, fast-growing global support team in Malaysia. You will be a key point of contact for our customers, making it easy for them to feel at home, wherever they travel around the world. You will be the bridge between drivers and passengers, customers and suppliers.

What you’ll be doing

  • Provide fast and accurate customer service via live chat, email and phone and help them get the most out of our service
  • Learn our platforms and conduct advanced investigations of customer complaints
  • Escalate complaints to third parties and communicate throughout the resolution process
  • Proactively monitor and QA live journeys and ensure that drivers and passengers can find each other
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Splyt’s customer support

Who we are looking for

  • Details matter to you. A lot.
  • Customer service experience. Strong writing skills 
  • Fluent in English & Mandarin is essential!
  • We are a 24/7/365 operation, so weekends and overnights are required
  • Fearlessness and proactiveness. We deal with live orders. Every minute counts. Make fast decisions and have them be right
  • You always put yourself in the customer’s shoe
  • Positive and hard working attitude. You constantly raise the bar to yourself and the team

Desired skills and experience

  • Experience both in an office and remote working environment
  • Customer support experience in ride hailing or food delivery
  • Tech savviness
  • Experience with Zendesk, Intercom or similar customer service tools

What you'll get in return

  • Competitive salary
  • Subsidised lunches or dinners
  • Working with a talented and motivated international team
  • Amazing personal growth experience

Or, know someone who would be a perfect fit? Let them know!

Working at Splyt

Splyt is a hub of ambition. We are driven by an eagerness to grow, and to leave a lasting and meaningful impact on the world around us.

Innovation at Splyt means finding new ways to do more of what we love. This means we think fast, work smart, laugh often, learn from the lows and celebrate the highs. We support and motivate each other in order to influence change that we truly believe in.

Though we are a diverse team from around the globe, we’re unified in our mission to transform mobility into an integrated and connected experience for people all over the world. We won’t stop until we get there.

Sound like fun? Come join us - we’re hiring!

Already working at Splyt?

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